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Frequently Asked Questions

We always update our FAQs based on commonly asked questions by our users. If you do not know exactly where to look to find a solution to your problem, type in a question below.

 What is not covered by the European Limited Warranty?

The European Limited Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included or downloaded in the product, whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by the end user. In addition the European Limited Warranty does not cover: Normal wear and tear Defects caused by rough handling Defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by Nokia and/or Other acts beyond the reasonable control of Nokia Defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied by Nokia or was used otherwise than for its intended use. Defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified. If the Product has been opened, modified or repaired by anyone other than an authorisedservice centre, if it is repaired using unauthorisedspare parts or if the Product's serial number, the mobile accessory date code or the IMEI number has been removed, erased, defaced, altered or are illegible in any way and this shall be determined in the sole discretion of Nokia. If the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.

 Where can I find an authorisedNokia service centre and what do I need to bring with me?

In order to get the repair or service covered by the European Limited Warranty, bring the product together with the original proof of purchase to an authorisedNokia service centre within the time period stated in the warranty. You can find service centre address and contact information from your local Nokia Web site: select your location from the drop-down menu at the bottom of Repair.
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