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Frequently Asked Questions

We always update our FAQs based on commonly asked questions by our users. If you do not know exactly where to look to find a solution to your problem, type in a question below.

 What kind of warranty does Nokia offer on its products?

Nokia offers a limited warranty in most countries covering certain types of repairs for most new products. The European Limited Warranty offers 24-month coverage for new Nokia phones purchased on or after April 1, 2005 within the European Union, Iceland, Norway, Switzerland, and Turkey. Enhancements and accessories are covered for a shorter period of time; for more information see the European Limited Warranty. For information on countries outside Europe, visit your local Nokia Web site or Nokia service centre. You can find service centre addresses from the drop-down menu at the bottom of Repair.

 How do I know if my Nokia product is covered by warranty?

If you purchased a new Nokia product within the European Union, Iceland, Norway, Switzerland, and Turkey on or after April 1, 2005, the terms of the European Limited Warranty apply. Products purchased in Europe at an earlier date may be covered by an earlier warranty. For more information on earlier warranties or warranty coverage outside of Europe, visit your local Nokia Web site or Nokia service centre. You can find service centre addresses from the drop-down menu at the bottom of Repair.

 Is the European Limited Warranty valid internationally?

The warranty applies equally within all countries covered by the terms of the warranty. However, it does not apply in other countries or regions. Information on the international application of other Nokia warranties varies from region to region. For more information, visit your local Nokia Web site or Nokia service centre. You can find service centre addresses from the drop-down menu at the bottom of Repair.

 Does repairing my Nokia product extend the warranty?

As far as the national laws permit, repairing the product does not extend or otherwise affect the warranty period. However, part(s) repaired or replacement product(s) provided during the warranty period will be warranted for the remainder of the original warranty period or for sixty (60) days from the date of repair or replacement, whichever is longer.
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